<%@LANGUAGE="JAVASCRIPT" CODEPAGE="65001"%> Training & Support | Warranty

     
 
PayEasy Software Warranty
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The vendor warrants to the original purchaser, that for a period of ninety days from the date the PayEasy Software was first shipped to the original purchaser:
  1. The media on which the software is furnished will be free of defects in materials and workmanship under normal use and
  2. The PayEasy software will substantially conform to the vendor’s published specifications. The vendor does not warrant that operation of PayEasy software will be uninterrupted or error-free, or that functions contained in software will operate to meet your requirements.
Warranty Seal


1. Problem Reporting Channel. To report problems with the software contact our Support Desk, who will record problem reports.

2. Maintenance Updates. The vendor publishes fixes and patches to remedy any defects in the software. Patches/fixes are published as soon as possible after the need arises, on a best-effort basis. These patches may also include enhancements that improve the performance of the software, or keep it current with operating systems and other software. Customers will carry out patching and installing updates themselves. The vendor provides services to install or manage the updates that they have released, at a fee. See Upgrading PayEasy.

3. Recourse to a refund. During the period of the ninety days' warranty, the customer is entitled to return the software for a full refund if the software fails to perform according to specifications, and the vendor is unable to release a maintenance update to rectify it.

4. Recourse to remedial support. If the PayEasy software fails to perform according to specifications, the vendor will provide support to help the customer bring the software back up to operational mode, either through a emergency software fix or through some bypass procedures. This support may be provided remotely or on-site, and is available during business hours. Remedial support is covered by our support agreements. In the absence of a support agreement, the vendor charges an hourly rate.

5. Helpdesk support. Helpdesk support provides assistance to help users configure and use their software. This support is free for a period of ninety days from the date the PayEasy Software was first shipped to the original purchaser.